About us

Let us introduce ourselves.

We are dedicated to providing you with support and information to help you move forward with your mortgage.

As we are closed to new business and no longer able to offer new mortgage deals or extend existing terms, we can concentrate all our efforts on helping you manage your mortgage while you’re with us.

Please note - If you were previously a Bradford & Bingley eSavings customer, you can log into your Santander account here.

What can we do for you?

We are here to lend a listening ear and provide you with sound support and trusted information. We want to give you the help you need to plan for a more financially secure future.

We know that there is much uncertainty in the economy at the moment and despite many years of historic interest rate lows, we encourage our customers to plan for the future. We are here to provide help and support when you need it.

  • We are focused on delivering a service that treats all our customers fairly and gives support to those who need it the most.
  • We are here to help our customers keep up to date with their mortgage payments and be in a position to either pay off their mortgage in full, or if you wish, move it to another lender.
  • We are making a positive impact on the lives of our customers, whilst maximising value for the UK taxpaying public.

How do we do it?

We can provide this level of support because of our government owned status. As we are closed to new business and are not here to sell any new products to customers, we can focus on supporting you every step of the way.

Since October 2010, we have been managed as part of UKAR (UK Asset Resolution Limited), a holding company that was established by the government to manage the publicly owned mortgages of Bradford & Bingley and Mortgage Express, together with those of NRAM.

So whilst your mortgage remains with Bradford & Bingley or Mortgage Express, we are now part of UKAR. Together we are working to develop an even better understanding of the needs of our customers, so we can apply this specialist knowledge to help you.

Find out more about UKAR.