Contact us

Do you wish to make your monthly mortgage payment? We have an automated payment line which means no waiting around for an agent to become available. Please see here for more information on how to use the payment line, and to see if you are eligible for the service.

Before you call us with an enquiry, have you checked to see if our website contains the information you need? Links to our most popular sections can be found in the red panel to the right.

Bradford & Bingley customers

Call us:

General Enquiries 0330 159 2590* Opening Hours 8.30am-6pm Monday-Friday
Payment Problems* 0330 159 1926* Opening Hours 9am-8pm
9am-1pm
Monday-Friday
Saturday

If you are having problems paying your mortgage, call us as soon as possible so we can do our best to help you.

Write to us:

All enquiries Bradford & Bingley, PO Box 629, DURHAM DH1 9JQ
Mortgage Express customers

Call us:

General Enquiries 0330 159 2591* Opening Hours 8.30am-6pm Monday-Friday
Payment Problems* 0330 159 1926* Opening Hours 9am-8pm
9am-1pm
Monday-Friday
Saturday

If you are having problems paying your mortgage, call us as soon as possible so we can do our best to help you.

Write to us:

All enquiries Mortgage Express, PO Box 629, DURHAM, DH1 9JQ

If you are having payment difficulties or are already in arrears and you have 2 or more buy to let mortgages then please contact our Commercial Buy to Let team on 0330 159 1928

Calling from outside the UK

If you are calling from outside the UK you can contact us on 00 44 1274 555 555*

Lines open
Monday - Friday: 8.30am - 6.00pm GMT

Portfolio Landlords

Our specialist Portfolio Landlords Team will provide support if you have a Limited Company mortgage or a total of 5 or more Buy to Let accounts with NRAM, Bradford & Bingley or Mortgage Express.

General Enquiries: 0330 159 1928

Opening Hours: Monday to Friday 9:00-5:00pm.

If you are having payment difficulties or are already in arrears and you have 2 or more buy to let mortgages then please contact our Commercial Buy to Let team on 0330 159 1928

Mortgages originally taken out with GMAC, Kensington, Keystone or Close Brothers

Call us:

General Enquiries 0345 604 4540* Opening Hours 8am-8pm Monday-Friday
Payment Problems* 0330 159 1925* Opening Hours 9am-8pm
9am-1pm
Monday-Friday
Saturday

If you are having problems paying your mortgage, call us as soon as possible so we can do our best to help you.

Write to us:

All enquiries Mortgage Express, PO Box 629, DURHAM, DH1 9JQ

*Calls may be recorded for monitoring and training purposes. Charges for calling 03 numbers are the same as for calls made to standard UK landline phone numbers starting 01 or 02 and are also included in bundled minutes and unlimited call packages.

Existing Insurance, Wealth and Protection products

Bradford & Bingley and Mortgage Express no longer sell any new savings, insurance or investment products.

The vast majority of these accounts and policies have transferred to other providers who are now responsible for managing them and supporting existing customers.

Please contact your existing provider for further information. You may also find it helpful to read the information here

How to make a complaint

We are committed to providing a service of the very highest standards; however we recognise that sometimes things can go wrong. When they do, we want you to tell us so we can put them right as soon as possible.

You can find out more about our complaints procedure here.

How to make a Subject Access Request
Write directly to us

Bradford & Bingley / Mortgage Express,
PO Box 629,
DURHAM,
DH1 9JQ

If you're having trouble finding the contact number you usually use, please see here for the full list of old and new numbers.

Please note that calls may be monitored or recorded. Normal call charges apply. Calls from mobiles and other providers will vary. Check with your provider.