Contact us

With effect from 1st July 2015 we have switched our telephone numbers to 03 numbers. This means the cost of calling our new numbers using a landline is the same as calling a standard UK number (those starting 01 or 02). 

And calls to our 03 numbers from mobiles are included in many ‘bundled minutes’ and ‘unlimited calls’ packages – so it’s just like calling a normal UK landline number – making it cheaper if you do need to call.

Please see below for the list of new numbers:

 

Opening times

Old number

New number

B&B General enquiries

8.30am-6pm Mon-Fri

0844 892 2590

0330 159 2590

B&B Payment difficulties

9am-8pm Mon-Fri & 9am-2pm Sat

0844 892 1822

0330 159 1926

Mortgage Express General enquiries

8.30am-6pm Mon-Fri

0844 892 2591

0330 159 2591

Mortgage Express Payment difficulties

9am-8pm Mon-Fri & 9am-2pm Sat

0844 892 1821

0330 159 1926

Commercial or more than 5 Buy to Let mortgages across NRAM, B&B or MX

9:00-5:00pm Mon - Fri

0844 892 2292

0330 159 1928

Existing Insurance, Wealth and Protection products

8.30am-6pm Mon - Fri

0844 892 2593

0330 159 1938

Mortgages originally taken out with GMAC, Kensington, Keystone or Close Brothers

General Enquiries
8am - 8pm Mon - Fri

 

Payment difficulties
9am-8pm Mon - Fri
9am-1pm Sat

 

0845 604 4540

 

0844 892 1820

0345 604 4540

 

0330 159 1925

If you're having trouble finding the contact number you usually use, please see here for the full list of old and new numbers

Bradford & Bingley customers

Call us:

General Enquiries 0330 159 2590* Opening Hours 8.30am-6pm Monday-Friday
Payment Problems* 0330 159 1926* Opening Hours 9am-8pm
9am-1pm
Monday-Friday
Saturday

If you are having problems paying your mortgage, call us as soon as possible so we can do our best to help you.

Write to us:

All enquiries Bradford & Bingley, PO Box 629, DURHAM DH1 9JQ
Mortgage Express customers

Call us:

General Enquiries 0330 159 2591* Opening Hours 8.30am-6pm Monday-Friday
Payment Problems* 0330 159 1926* Opening Hours 9am-8pm
9am-1pm
Monday-Friday
Saturday

If you are having problems paying your mortgage, call us as soon as possible so we can do our best to help you.

Write to us:

All enquiries Mortgage Express, PO Box 629, DURHAM, DH1 9JQ

If you are having payment difficulties or are already in arrears and you have 2 or more buy to let mortgages then please contact our Commercial Buy to Let team on 0330 159 1928

Calling from outside the UK

If you are calling from outside the UK you can contact us on 00 44 1274 555 555*

Lines open
Monday - Friday: 8.30am - 6.00pm GMT

Portfolio Landlords

Our specialist Portfolio Landlords Team will provide support if you have a Limited Company mortgage or a total of 5 or more Buy to Let accounts with NRAM, Bradford & Bingley or Mortgage Express.

General Enquiries: 0330 159 1928

Opening Hours: Monday to Friday 9:00-5:00pm.

If you are having payment difficulties or are already in arrears and you have 2 or more buy to let mortgages then please contact our Commercial Buy to Let team on 0330 159 1928

Mortgages originally taken out with GMAC, Kensington, Keystone or Close Brothers

Call us:

General Enquiries 0345 604 4540* Opening Hours 8am-8pm Monday-Friday
Payment Problems* 0330 159 1925* Opening Hours 9am-8pm
9am-1pm
Monday-Friday
Saturday

If you are having problems paying your mortgage, call us as soon as possible so we can do our best to help you.

Write to us:

All enquiries Mortgage Express, PO Box 629, DURHAM, DH1 9JQ

*Calls may be recorded for monitoring and training purposes. Charges for calling 03 numbers are the same as for calls made to standard UK landline phone numbers starting 01 or 02 and are also included in bundled minutes and unlimited call packages.

Existing Insurance, Wealth and Protection products

Call us:

Call us: 0330 159 1938* Opening Hours 8.30am-6pm Monday-Friday

If you are having problems paying your mortgage, call us as soon as possible so we can do our best to help you.

Write to us: Bradford & Bingley, PO Box 629,  DURHAM,  DH1 9JQ

Find out more

How to make a complaint

We are committed to providing a service of the very highest standards; however we recognise that sometimes things can go wrong. When they do, we want you to tell us so we can put them right as soon as possible.

You can find out more about our complaints procedure here.

You can also contact us by email at: customerrelationscrossflatts@bbg.co.uk

Bradford and Bingley/Mortgage Express take the confidentiality of your request very seriously. However the security of customers' browsers cannot be guaranteed. For this reason please do not include any account information or personal information in your e-mail to us. Please supply your telephone number to allow us to deal with your enquiry. We will not supply responses by e-mail containing personal information.

How to make a Subject Access Request
Write directly to us

Bradford & Bingley / Mortgage Express,
PO Box 629,
DURHAM,
DH1 9JQ

If you have any questions that are not answered on this website, please call us on the appropriate number, or write to us at the address shown below.

Please note that calls may be monitored or recorded. Normal call charges apply. Calls from mobiles and other providers will vary. Check with your provider.