Contact us

Please note: Our contact centre receives a high volume of calls on both the first and last few days of the month. This is mainly due to customers wishing to make their monthly mortgage payment over the phone. We apologise for any inconvenience this may cause, if you have a query that you feel is not urgent we advise you to call at an alternative time.

If you'd like to make your regular monthly mortgage payment quickly and at a time convenient for you, then please use our new automated payment line - you can still pay over the phone but there's no waiting around for an agent. Please click here for more information on the payment line.

Bradford & Bingley customers

Call us:

General Enquiries 0844 892 2590* Opening Hours 8.30am-6pm Monday-Friday
Payment Problems* 0844 892 1822* Opening Hours 9am-8pm
9am-1pm
Monday-Friday
Saturday

If you are having problems paying your mortgage, call us as soon as possible so we can do our best to help you.

Write to us:

All enquiries Bradford & Bingley, PO Box 629, DURHAM DH1 9JQ
Mortgage Express customers

Call us:

General Enquiries 0844 892 2591* Opening Hours 8.30am-6pm Monday-Friday
Payment Problems* 0844 892 1821* Opening Hours 9am-8pm
9am-1pm
Monday-Friday
Saturday

If you are having problems paying your mortgage, call us as soon as possible so we can do our best to help you.

Write to us:

All enquiries Mortgage Express, PO Box 629, DURHAM, DH1 9JQ
Calling from outside the UK

If you are calling from outside the UK you can contact us on 00 44 1274 555 555*

Lines open
Monday - Friday: 8.30am - 6.00pm GMT

Portfolio Landlords

Our specialist Portfolio Landlords Team will provide support if you have a Limited Company mortgage or a total of 5 or more Buy to Let accounts with NRAM, Bradford & Bingley or Mortgage Express.

General Enquiries: 0844 892 2292

Opening Hours: Monday to Friday 9:00-5:00pm.

Mortgages originally taken out with GMAC, Kensington, Keystone or Close Brothers

Call us:

General Enquiries 0845 604 4540* Opening Hours 8am-7pm Monday-Friday
Payment Problems* 0844 892 1820* Opening Hours 9am-8pm
9am-1pm
Monday-Friday
Saturday

If you are having problems paying your mortgage, call us as soon as possible so we can do our best to help you.

Write to us:

All enquiries Mortgage Express, PO Box 629, DURHAM, DH1 9JQ
Existing Insurance, Wealth and Protection products

Call us:

Call us: 0844 892 2593* Opening Hours 8.30am-6pm Monday-Friday

If you are having problems paying your mortgage, call us as soon as possible so we can do our best to help you.

Write to us: Bradford & Bingley, PO Box 629,  DURHAM,  DH1 9JQ

Find out more

How to make a compaint

We are committed to providing a service of the very highest standards; however we recognise that sometimes things can go wrong. When they do, we want you to tell us so we can put them right as soon as possible.

Find out more about our complaints procedure.

How to make a Subject Access Request
Write directly to us

Bradford & Bingley / Mortgage Express,
PO Box 629,
DURHAM,
DH1 9JQ

If you have any questions that are not answered on this website, please call us on the appropriate number, or write to us at the address shown below.

Please note that calls may be monitored or recorded. Normal call charges apply. Calls from mobiles and other providers will vary. Check with your provider.