Additional support

We will support customers who need extra help when raising a query or making a complaint about PPI.

If you have a disability

If you are affected by a disability or health condition that affects your ability to correspond with us, we can provide you with information, in an alternative format, such as Braille, large print or audio. To receive extra help, please get in touch:

Call:
0330 159 2590* (Lines are open 8.30am to 6pm weekdays).

Write:
Accessibility Team
Bradford & Bingley / Mortgage Express Customer Service
PO Box 629
Durham
DH1 9JQ

For information about viewing this website more easily, please visit our Accessibility section.

If you need more help with financial information

Our specially trained team offers additional support to meet the needs of customers who find it difficult to understand, remember and assess information. Contact us for more information:

Call:
0330 159 2590* (Lines are open 8.30am to 6pm weekdays).

Write:
Bradford & Bingley / Mortgage Express Customer Service
PO Box 629
Durham
DH1 9JQ

Personal Support

If you are experiencing difficult times, perhaps because of health or money problems, or getting support with being a carer, our Personal Support section contains useful information, including where else you can go for more help.