PPI claims & queries

Useful information for customers who wish to make a claim, or have a query about an existing Payment Protection Insurance (PPI) policy (i.e. a policy that is still running) sold by Bradford & Bingley or Mortgage Express (directly or via a broker).

If you wish to make a complaint about your PPI policy, please visit our dedicated PPI Complaints section.

Queries

St. Andrews Group now administer all PPI policies sold by Bradford & Bingley and Mortgage Express that were offered alongside a mortgage or personal loan.

If you arranged your current PPI policy through Bradford & Bingley or Mortgage Express and have a query about this policy, or need to amend your cover, please call the St. Andrews team on:
0345 602 9101*.

Alternatively, you can write with details of your query to:
St. Andrews Group
Claims Administration Department
PO Box 534
Uxbridge
UB8 1WF

Claims

St. Andrews Group now administer all PPI policies sold by Bradford & Bingley and Mortgage Express that were offered alongside a mortgage or personal loan.

If you arranged your current PPI policy through Bradford & Bingley or Mortgage Express and need to make a claim, please call the St. Andrews claims team on 0345 602 9101*.

Alternatively, you can write with details of your claim to:
St. Andrews Group
Claims Administration Department
PO Box 534
Uxbridge
UB8 1WF

If you need additional support, such as correspondence in a different format or just to speak to someone, we can help >