Personal Support

How to find the help you need
Whether it’s coping with one of life’s upsets, managing health problems, dealing with money issues, or getting support with being a carer, most of us need a little help from time to time. So this section is dedicated to ensuring you can find at least some of the answers you are looking for and find out where else you can go for more help, quickly and easily.

Call us - we’re here to help
The comprehensive range of resources we have brought together here provides a source of practical advice and information that can help you get back on track. But don’t forget that we can help too. If you’re facing difficulties paying your mortgage don’t wait until it’s too late - call us and we will work with you to sort things out, including putting practical arrangements in place that will prevent matters getting worse.

Bradford & Bingley customers: 0330 159 2590
Mortgage Express customers: 0330 159 2591

If you'd like to speak to us about Financial Difficulties you might be going through, please call us on 0330 159 1926.

Helpful tools

There are a number of online tools available that can provide you with information and guidance if you need help with your finances. Click on the link below to get started.

Money advice

Tools and online chat that can help you budget, save and cut back on outgoings, as well as compare costs for different financial products.

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BalanceMyBills

A tool to help you review your income and expenditure, allowing you to compare your spending to the national UK average and showing where you might be able to save money.

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Landlords budget planner

An easy-to-use calculator that indicates the highest interest rate you could afford based on your overheads and monthly rental income.

Use tool

There is a wealth of online advice and support available that can assist with all kinds of life, finance and health problems - if you know where to look for it. So we’ve brought together these resources to help you find this information.

Money Advice Service

Provides free, clear and unbiased advice to help you make the most of your money.

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StepChange

Offers free, confidential help with debt and general money management.

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National Debtline

Provides free, confidential and independent advice on how to deal with debt problems. Includes web chat and email help facility.

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Citizens Advice

Offers free, confidential and impartial advice, including via web chat, on legal, money and other problems.

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CapUK

Christian-based debt service and money management courses aimed at helping people out of debt and poverty.

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Mind

Offering help, respect and support to empower anyone experiencing a mental health problem.

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