Changing your account details

It is important that you keep us updated of any changes to your personal circumstances that affect your mortgage with us. Please contact us if you wish to discuss any changes, or see the information below.

Change your name or address

To change your name or correspondence address details, you can contact us on 0330 159 1928*.

Third party authority

To enable a third party to discuss your mortgage account, please complete and sign the Third Party Authority form and return it to :

Customer Relations, Bradford & Bingley / Mortgage Express, PO Box 629, DURHAM, DH1 9JQ.

Transfer of equity

If you are changing the legal ownership of your property (adding or removing someone from the mortgage), for business reasons, due to marriage or divorce for example, you need to complete a transfer of equity. This process can be complex and you will usually need to involve a solicitor. Please contact us and we will be happy to take you through the process.