If you are coming to the end of your mortgage term
As we are closed to new business, we can no longer offer any new deals or further lending to our customers. As part of the terms and conditions of your mortgage, you are required to settle any outstanding balances on your mortgage account, or associated loans, at the end of the agreed term.
If you are approaching the end of your mortgage or loan term, there are a number of things you can expect from us. To ensure you are fully prepared to pay any outstanding balance, we will write to you twelve months before the end of your term to remind you that your mortgage is coming to an end. We will then write to you again six months before and finally one month before you reach the end of your mortgage term reminding you of the end of your mortgage term.
If you want to repay your mortgage before the end of its term, you can request a redemption statement from us at any time and this will confirm the exact amount to be repaid. If you have not settled your outstanding balance two months after the end of your term, we will write to you with a demand for payment that includes a redemption statement detailing the full amount to be repaid. Not repaying the outstanding balance by the end of your mortgage term could lead to the repossession of your home and may also affect your credit file.
To speak to us about your mortgage, please contact us.