If you wish to make a complaint, it helps us to conduct our investigations more quickly if you provide us with as much information as possible. Please find below a checklist which should help you to make your complaint as effectively as possible.
Make sure you send your complaint to the relevant branch / operational site.
Try to include copies (not originals) of any documents supporting your complaint (agreement letters, offer letters etc).
Give any relevant account or customer identification numbers (not by email).
Be specific and keep to the point - give dates of events and briefly explain all relevant circumstances surrounding your complaint.
Be clear about what you want us to do to resolve your complaint.
Keep a copy of your letters - you may also want to send your letters by recorded delivery.
![Investis Limited website [opens in new browser window]](/bbg/images/ns_investis.gif)